tag:status.mapped.com,2005:/historyMapped Status - Incident History2024-03-29T05:23:07ZMappedtag:status.mapped.com,2005:Incident/203049302024-03-19T22:49:43Z2024-03-19T22:49:43ZConsole Login Delays / Failures<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>22:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>22:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Investigating</strong> - We identified a performance issue in our authorization services and have begun rolling out a fix. Data services and all connectors remain fully operational</p>tag:status.mapped.com,2005:Incident/201699062024-03-06T12:00:56Z2024-03-06T12:00:56ZProduction Environment Database Maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Data ingestion will be partially delayed during the window; time series data will be unaffected. Once maintenance is complete, data ingress will return and all data will be merged.</p>tag:status.mapped.com,2005:Incident/201374452024-03-02T14:00:56Z2024-03-02T14:00:56ZProduction Environment Database Maintenance<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>20:10</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Data ingestion will be delayed during the window. There should be no impact to existing data; once maintenance is complete, data ingress will return and any missed data will be merged.</p>tag:status.mapped.com,2005:Incident/188435142023-10-19T13:00:25Z2023-10-19T13:00:25ZProduction Environment Database Maintenance<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>18:21</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing additional scheduled maintenance during this time. Data ingestion will be delayed during the window. There should be no impact to calls for existing data; once maintenance is complete, data ingress will return and any missed data will be merged.</p>tag:status.mapped.com,2005:Incident/187734782023-10-16T12:01:14Z2023-10-16T12:01:14ZProduction Environment Database Maintenance<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>03:18</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Data ingestion will be delayed during the window. There should be no impact to calls for existing data; once maintenance is complete, data ingress will return and any missed data will be merged.</p>tag:status.mapped.com,2005:Incident/185003362023-09-15T13:01:20Z2023-09-15T13:01:20ZProduction Environment Database Maintenance<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. API calls may return errors intermittently. Once maintenance is complete, data ingress will return and any missed data will be merged.</p>tag:status.mapped.com,2005:Incident/180109312023-08-14T16:00:06Z2023-08-14T16:00:06ZProduction Environment Database Maintenance<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>13:56</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Data ingress, Egress and API will be impacted. API calls may return errors intermittently. Once maintenance is complete, data ingress will return and any missed data will be merged.</p>tag:status.mapped.com,2005:Incident/179698442023-08-01T19:35:08Z2023-08-01T19:35:08ZLarge backlog resulting in time series merge delay<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>19:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>Identified</strong> - An unusually large, recently onboarded data set is being processed, causing delays in time series merging. No data is lost, just a slower than normal merge as the backlog is handled. We are adding additional resources to help accelerate the merge and will resolve the incident once the backlog is clear.</p>tag:status.mapped.com,2005:Incident/177290862023-06-30T13:59:40Z2023-06-30T13:59:40ZUsers are not able to login<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>13:59</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mapped.com,2005:Incident/177218482023-06-30T12:30:22Z2023-06-30T12:30:22ZMinor auth service maintenance<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. API may return errors up to 5 minutes during user or connector authentication process.</p>tag:status.mapped.com,2005:Incident/176558032023-06-26T13:00:09Z2023-06-26T13:00:09ZInfrastructure upgrade<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. All platform components will be impacted during the maintenance window. API calls may return errors intermittently.</p>tag:status.mapped.com,2005:Incident/176453092023-06-23T13:01:33Z2023-06-23T13:01:33ZInfrastructure upgrade<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>17:51</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. All platform components will be impacted during the maintenance window. API calls may return errors intermittently.</p>tag:status.mapped.com,2005:Incident/173579842023-05-24T21:00:00Z2023-05-24T23:27:05ZA portion of users were unable to login to the console<p><small>May <var data-var='date'>24</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Resolved</strong> - A small subset of users encountered a bug in the console login flow that resulted in a loop back to the login page. No API calls or applications were impacted, and the issue is now resolved.</p>tag:status.mapped.com,2005:Incident/173256012023-05-23T22:00:42Z2023-05-23T22:00:42ZProduction Environment Database Maintenance<p><small>May <var data-var='date'>23</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>06:33</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Data ingress, Egress and API will be impacted. API calls may return errors intermittently. Once maintenance is complete, data ingress will return and any missed data will be merged.</p>tag:status.mapped.com,2005:Incident/168264122023-04-12T11:43:28Z2023-04-12T11:43:28ZMerge service performance delays<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:43</var> UTC</small><br><strong>Resolved</strong> - Data ingress merging is back to normal.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Investigating</strong> - Due to required database maintenance, data ingress merging is delayed. API calls and console access are not impacted, however the most recent data retrieved from gateways or connectors may not be immediately available.</p>tag:status.mapped.com,2005:Incident/165290972023-03-17T10:00:27Z2023-03-17T10:00:27ZProduction Environment Database Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Data ingress, Egress and API will be impacted. API calls may return errors intermittently. Once maintenance is complete, data ingress will return and any missed data will be merged.</p>tag:status.mapped.com,2005:Incident/162280322023-02-22T09:01:18Z2023-02-22T09:01:18ZProduction Environment Database Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:33</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Data ingress will be impacted, however existing data will remain available for API calls. Once maintenance is complete, data ingress will return and any missed data will be merged.</p>tag:status.mapped.com,2005:Incident/162279552023-02-21T23:36:01Z2023-02-21T23:36:01ZNew User Registration Temporarily Impacted<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:36</var> UTC</small><br><strong>Resolved</strong> - The issue is resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is incoming; there is no impact to existing users.</p>tag:status.mapped.com,2005:Incident/159974922023-02-02T10:00:45Z2023-02-02T10:00:45ZTimeseries database maintenance<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled database maintenance during this time. API calls may return errors intermittently.</p>tag:status.mapped.com,2005:Incident/127472332022-11-09T15:00:27Z2022-11-09T15:00:27ZInfrastructure upgrade<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>21:24</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. API calls may return errors intermittently.</p>tag:status.mapped.com,2005:Incident/126271482022-10-27T11:00:42Z2022-10-27T11:00:42ZScheduled database maintenance<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>19:36</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing database maintenance during this window, only data ingress will be impacted. All API calls and console access will not be impacted.</p>tag:status.mapped.com,2005:Incident/111307082022-09-19T16:46:28Z2022-09-19T16:46:28ZIntermittent data retrieval issues within the Console Grid view<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved, thing and point data is loading as expected.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>20:09</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>Investigating</strong> - The Grid view inside of the Mapped Console is intermittently encountering difficulties displaying both things and points. API calls are unaffected, and data ingress is working as expected. We are currently investigating the issue.</p>tag:status.mapped.com,2005:Incident/107685772022-08-06T02:48:11Z2022-08-06T02:48:11ZIngestion pipeline is slowed down<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>02:48</var> UTC</small><br><strong>Resolved</strong> - The slow ingestion of data was caused by an unexpected spike in traffic. All systems are now back to normal</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>18:49</var> UTC</small><br><strong>Investigating</strong> - Updates of data in graph may delay</p>tag:status.mapped.com,2005:Incident/106892372022-07-27T15:35:41Z2022-07-27T15:35:41ZQueries that contain large quantities of points may time out<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>15:35</var> UTC</small><br><strong>Resolved</strong> - Both the timeout issues and the console related issues are confirmed as fully resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>23:48</var> UTC</small><br><strong>Monitoring</strong> - A fix for the issue has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>21:42</var> UTC</small><br><strong>Identified</strong> - Queries that include a very high quantity of points, such as all points in a site with no filtering, may result in a timeout. Filtered queries, such as all points of a specific type or points for a specific thing, should not be impacted. Viewing things and points in the Console may also be impacted. <br /><br />Root cause is identified, and work is underway to improve performance to resolve the timeouts.</p>tag:status.mapped.com,2005:Incident/106515402022-07-20T13:11:12Z2022-07-20T13:11:12ZScheduled database maintenance<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>13:11</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:20</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time. Data ingress and egress will be impacted, however existing data will remain available for API calls. Once maintenance is complete, data ingress and egress will return.</p>